Customers need receipts in case they have any issues with a product or want to return or exchange it, and you need to be able to verify that a customer’s claims are correct. No matter how you choose to give them out, receipts are an important proof-of-purchase document for both customers and businesses. Nearly 70% of Americans prefer paper receipts, so even businesses that operate entirely online should consider sending them out when delivering products. Many e-commerce businesses send email receipts immediately after the customer makes a purchase, though some may choose to physically mail it when sending the products out for delivery. In brick and mortar businesses, they’re usually printed or written on the spot, though some also offer electronic receipts sent via email. Receipts can either be physically or electronically given to a customer. Though businesses are not legally required to provide a receipt for all transactions, receipts are virtually always given to a customer after they make a purchase, making them common among both traditional and e-commerce businesses. It is a document confirming that a customer received the goods or services they paid a business for - or, conversely, that the business was appropriately compensated for the goods or services they sold to a customer. While an invoice is a request for payment, a receipt is the proof of payment.
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